FAQ's

Do I need to send in documents?

As a DVLA registered number plate supplier, we have to request documents that prove your identity and that you can use the registration number. We understand this is a slight inconvenience, but do our best to ensure sending documents to us is made as simple as possible. Be aware of other suppliers that do not request these documents, as it may suggest the replacement number plates they are producing are not road legal.

When sending in documents require one to confirm your identity and one to confirm you can use the registration. Examples of acceptable documents are listed below:

To confirm your identity

  • driving licence
  • utility, Council Tax or rates bill from the last 6 months
  • bank or building society statement from the last 6 months
  • national identity card
  • passport

To confirm you can use the registration

  • vehicle registration certificate (V5C or V5CNI)
  • new keeper supplement (V5C/2 or V5C/2NI)
  • of entitlement (V750 or V750NI) to the number
  • retention document (V778) - not applicable in Northern Ireland
  • a renewal reminder for vehicle tax or SORN (V11 or V11NI)
  • temporary registration certificate (V379 or V379NI)
  • a number plate authorisation certificate (V948) with an official stamp from the Driver and Vehicle Licensing Agency (DVLA) or Driver and Vehicle Standards Agency (DVSA)
  • an electronic number plate authorisation certificate (eV948)
  • a letter of authorisation from a fleet operator (including lease or hire company) quoting the document reference number from the registration certificate

How do I send my documents?

Documents can be sent to us by post, uploaded from the order confirmation page or sent by email. To send your documents by email please send them to ID&V@lifestyleplates.com. If you would prefer to post your documents please send them to the following address.

Wildwood,
Cross Lane
Horley, Surrey
RH6 9SA

Do the names on the ID/proof of address and entitlement document need to match?

The law permits the purchase of number plates as a gift, so the names do not need to match on both documents. You can use your own ID, and the entitlement certificate belonging to a family member or friend to purchase number plates from us.

Are 3D & 4D plates road legal?

Yes; our 3D & 4D plates are 100% legal, here is a link to the DVLA Government website that states “Characters on a number plate can be 3D.” - Government Number Plate Rules. (‘4D’ is just an industry standard name, they are still 3D)

Are you registered with the DVLA to make replacement number plates?

LIFESTYLE Plates is a registered number plate supplier and adhere to DVLA rules and guidelines for selling number plates. To check we are a registered number plate supplier you can search the DVLA record by clicking the following link and searching RH6 9SA, our business postcode.
https://www.gov.uk/number-plate-supplier

How long will it take for me to receive my number plates?

All orders submitted prior to 1.30pm, Monday to Friday will be dispatched the same day. Orders after this time will not be dispatched until the following day. Orders submitted on Saturday or Sunday will not be dispatched until the following Monday.

LIFESTYLE Plates offers two postage options:

  • Standard delivery arrival within three working days of being dispatched
  • First class delivery - 99% arrive next day but can be up to 3 days

Please note LIFESTYLE PLATES has no control over orders once they are sent out, and any delays are solely the responsible of the courier. If your order is delayed we will do our best to rectify the situation as soon as possible.

Will my replacement number plates arrive pre-drilled?

Drill holes vary depending on the manufacturer and model of your vehicle so plates will be sent out without drill holes. The easiest way to fit new number plates to your vehicle is to use our sticky pads, which do not require any drilling. Alternatively you can purchase our fixing kit which includes all the required screws and caps to fix the replacement number plates to your car.

Returns & Cancellations

Returns can only be made if the goods are damaged or faulty/incorrect. As these are bespoke items you cannot get a refund on your product if you change your mind or want to cancel your order if the order has already been made. We do not offer cash refunds we as these are bespoke items, we will rectify the damaged goods and send them back up to you.

Can I expect my number plates to be flawless?

We make every attempt to produce perfect plates every time, and we have a quality control procedure which means every number plate is inspected before dispatch. However, it is worth bearing in mind that the product you are receiving is a handmade custom product so in very rare cases, a slight imperfection may be present.

LIFESTYLE.
The way
number plates
should be.

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